Transparency

My clients require high-quality documents.

I deliver quality and transparency. To my way of thinking, one is impossible without the other.

I achieve transparency by:

• Documenting all processes and giving clients access to these documents. The documentation process begins with a detailed quotation and job specifications. Our Policies and Procedures section specifies documentation requirements and deliverables for all of the services we offer.
• Meeting or exceeding international standards. International standards help consumers and service providers define quality, especially quality in processes.
• Developing, implementing and publishing internal policies and procedures. International standards give us general guidelines; internal policies and procedures give us detailed operational guidelines. For example, AA Nuncio Associates has developed a set of guidelines for evaluating and correcting documents. These guidelines draw from a wide variety of sources, including published style guides. We share these guidelines with our clients so that we have a common yardstick for measuring performance.
• Giving writers, translators and editors direct access to clients. Most agencies jealously insist on keeping clients and independent knowledge workers separate. AA Nuncio opens communication channels in order to ensure the best possible service.