Policies and procedures: consulting
Description of the service
Our consulting services are designed to improve document processing systems in a quick and methodical manner.
Applicable standard
Standards page.
Documentation requirements
Administrative documents: 1) Approved quotation and/or purchase order and/or service cancellation notice; 2) upon delivery of the target document, a completion report with final billing (pursuant to the approved quotation or service order).
Target document: the consultant's report.
Other deliverables: N/A.
Source document
Because the quality of the target document may hinge on the amount and quality of the information that the client provides to the consultant, clients must designate a contact person to answer any questions we may have.
As part of the consulting service, AA Nuncio may develop one or more questionnaires, which will serve as source documents for the consultant's report. The consultant must 1) develop a plan for distributing and collecting the questionnaires; 2) obtain the client's approval of this plan; and 3) manage the distribution and collection of the questionnaires.
Ideally, the consultant should have direct contact with the client.
Target document
Format: The consultant will deliver the target document in a single Adobe Acrobat (.pdf) or HTML file. The consultant may use italics as necessary and appropriate, but should use bold lettering sparingly and must never use underlined lettering or any other decorative styles (such as highlighting). In general, manual formatting is not acceptable.
Typography: The consultant must use appropriate typographic symbols (as specified in the Unicode standard).
Style: Good style is always a function of the intended audience. Based on the demographic and other information that the client provides to AA Nuncio, our consultants will adjust their style to communicate most effectively with readers while remaining within the guidelines established in our internal style guide.
In general, writing should be as clear and concise as possible.
Peer review / expert review
Peer review. If the client requests peer review without an expert review, the consultant will deliver the target document to the peer reviewer and the client on or before the delivery date. Once the peer reviewer has completed the review (within the time specified in the respective quote), the peer reviewer must deliver the target document and other deliverables to the client, the consultant and the editor-in-chief.
Expert review: 1) If the client requests a peer review and an expert review, the consultant will deliver the target document to the peer reviewer and the client on or before the delivery date. Once the peer reviewer has completed the review (within the time specified in the respective quote), the peer reviewer will deliver the target document and other deliverables to the client, the consultant, the expert reviewer and the editor-in-chief. 2) If the client requests an expert review without a peer review, the consultant will deliver the target document to the client, the expert reviewer and the editor-in-chief on or before the delivery date. Once the expert reviewer has completed the review (within the time specified in the respective quote), the expert reviewer must deliver the target document and expert's report to the client, the consultant, the expert reviewer and the editor-in-chief.
Letters of comments: Consultants can respond to the peer reviewer or expert reviewer through a letter of comments.